1. Please note your special requirement for the plug style,such as Euro,UK,Korea,Australia,American and so on. Otherwise we will dispatch normal product to you.
2. Please note your special requirement for the voltage such as 110V or 220V.Otherwise we'll dispatch normal product to you.
3. Please check the goods before you sign the package,You can refuse the signature if the goods is broken
4. Please leave us message if any problems on the goods,such as you didn't get the package more than 40 days,goods broken,the products is not working well,plug style or voltage is not suitable for you,we will give you solution in 5 working days.
5. We will try our best to give you best service in the future.
1. Question:Where is my order and how about the shipment?
Answer:Pls leave us message if you still didn't get your goods after your order 25 days. We will check it and reply you in 2 working dates and will send you a new one if the package is coming back or lost.
2. Question:What shall we do if the goods was damaged or Incorrect?
Answer:Pls contact us asap and give us pictures or video. We will reply you in 2 working dates and send you a new one if it is our mistake or shipping reason.Or we will send you some free parts to change if possible.We will pay the freight for the new one change or parts change shipment.
3. Question:what is your warranty?Refund full money or send a new one?
Answer:We will offer 100% warranty to all the customers. Refund the full money or send a new one to customers if the goods is not correct,damaged or package was lost on the shipping road.
4.My contact information:
SHENZHEN CITY ITAS SANITARY WARES CO.,LTD
Tel:0086 755 28832840 89719100 Fax:0086 755 28833006 Mobile:0086 13798598992
Skype: hkhuaguan QQ: 786896652/402448587